1. Who is affectected by these terms and conditions?
All users with an account to login into FLYLOGS ® are affected by this document.
In order to create a company account, all new users must accept this document before the first login.
FLYLOGS ® differenciates 3 different users with different responsabilities:
ORGANIZATION is the company in which name the account is created. This must be aviation industry company.
MANAGERS are the users managing the account on behalf of the ORGANIZATION.
USERS are all the other accounts, that do not work for the ORGANIZATION. These accounts are namaged directly by the ORGANIZATION and FLYLOGS ® does not validate them.
Both ORGANIZATION & MANAGERS legal figures will be called CLIENT from now on.
Any CLIENT or USER account may be blocked access to FLYLOGS ® at any time if any of the Terms and Conditions are not met.
2. What is FLYLOGS ®
FLYLOGS OÜ. provides and online Aviation Operations Management Software designed to streamline operations in Flying Clubs, Pilot Schools as well as other General and Corporate aviation organizations.
FLYLOGS ® is a registered® trademark and its usage is protected by EU laws
FLYLOGS ® provides a SaaS to store aviation data which is designed for use as a secondary data storage and analysis tool.
Address: FLYLOGS OÜ. Pärnu mnt 139e/2, 11317 Tallinn, ESTONIA.
3. Who may create a Flylogs company account?
Anyone employed in an organization operating within the aviation industry may create a FLYLOGS ® account on behalf of the organization.
All new company accounts must be created using a professional email address that belongs to the organization. The MANAGER creating the account, must have direct approval from the ORGANIZATION prior creating the FLYLOGS ® account.
For FLYLOGS ®, it is imperative that no organizations are misrepresented. For this reason, FLYLOGS ® may suspend any CLIENT if Flylogs cannot verify the CLIENT identity and its accounts affiliation to the organization. We will automatically suspend any account created using email addresses from public providers like gmail or hotmail unless it has validated at least 1 user with a corporate domain related to the company name.
4. Operating Countries
FLYLOGS ® is available worldwide with a few exceptions.
Countries in which we do not provide service: Afghanistan, Belarus, Central African Republic, China, Democratic People's Republic of Korea, Democratic Republic of the Congo, Russia, Somalia and Syria.
Countries with limited access existing accounts: Burma, Cuba, Iran, Iraq, Libya, Mali, South Sudan, Venezuela, Yemen, Zimbabwe.
Complete list of countries, organizations and individuals that are not allowed to use FLYLOGS ® can be found in the US Treasury Department website and UKs list of sanctions.
5. Where is data stored?
FLYLOGS ® stores and operates all data in servers located in the EU and Canada.
EASA regulated CLIENT data, is stored exclusively in Europe.
FLYLOGS ® does not share servers or storage space with any other company. All data uploaded to FLYLOGS ® is kept isolated and can not be read, modified or deleted by any third party.
The CLIENT should always keep the original data records and documents to comply with local regulatory requirements.
6. Data safety?
FLYLOGS ® is a data storage and analysis tool for flight data uploaded by the CLIENT. FLYLOGS ® does not sell or use this data in any way, either we do not certify its authenticity.
Server data is backed up every 4 hours, to several private storage locations worldwide. These storage locations are provided by Oracle Cloud and Amazon AWS.
EASA customer backups are located in: Frankfurt, Barcelona and Paris.
FAA & OACI customer backups are located in: Montreal, Frankfurt and Barcelona.
Server backups are created by FLYLOGS ® as a system wide safety measure and are made to ensure safety in case of a server crash. These backups are not accesible by the CLIENT, and can not be requested or downloaded. These backups can not be restored by a CLIENT's request.
The CLIENT may download at any time Excel XLS backup files with all pilots, flight, aircraft training, sms and billing data from FLYLOGS ® as a backup method.
7. Business continuity
Flylogs OU, as a company, always plans for the worst-case scenario. In the unlikely event that the company goes bankrupt or stops its operations, Flylogs OU has set aside a backup amount of funds to ensure that our service continues uninterrupted for a period of at least 3 years.
This is important for Flylogs OU's clients as it gives you enough time to migrate your data to another service provider and comply with any regulatory requirements. The 3-year period provides you with ample time to make the necessary adjustments to avoid any disruptions to your business operations.
FLYLOGS ® guarantees data safety against server failures, outages and system wide hack attempts.
FLYLOGS ® will not be responsible for any data loss or unavailabity may occur on any individual CLIENT account.
FLYLOGS ® should never be used as a unique method to store critical flight data. You should always have your own backups.
As Internet conections are dependable on many factors, FLYLOGS ® does not guarantee the service will be allways available. FLYLOGS ® is designed to meet a SLA of 99.0% uptime. No downtime will end up in any compensation from FLYLOGS ® to any CLIENT.
FLYLOGS ® will not give any guarantee or will not be responsible for any data unavailability the CLIENT may have when trying to satisfy regulatory requirements.
9. Account types
FLYLOGS ® FREE
Flylogs Free is a free-of-charge account for aviation companies, with basic services and document storage space limited to 1GB. The usage of services and storage is controlled automatically.
By default all new accounts are set up as Flylogs Free accounts. Upgrade to Flylogs Premium account is automatically performed upon client payment or request.
FLYLOGS ® PREMIUM & CLUB
Flylogs Premium and Flylogs Club, are annual subscription services offering the following additional tools and services:
- Multiple Bases
- Flight Schedules
- Online Theory and Flight Training System
- Safety Management System
- Limited aircraft ADSB tracking data
- 50GB of document storage (Premium)
- 10GB of document storage (Club)
FLYLOGS ® UNLIMITED
Flylogs Unlimited is an annual subscription service offering all services included in Premium with increased quota and usage limits. This subscription is priced on demand depending on the intended volume of use. Flylogs Unlimited also offers direct access to the FLYLOGS API for a better integration.
Flylogs Premium pricing can be found on our website. In case the client exceeds the assigned storage space, additional storage charges will be applied at €10 per additional 10GB per month.
Flylogs can change or adjust the offered features in any of the pricing plans at any time without prior notice. Flylogs will not modify the subscription price to any client without previous notification and reasonable reason.
10. Pricing and extra charges
FLYLOGS ® pricing is published and updated every year. See our pricing page.
If a client does not renew the CLUB, PREMIUM or UNLIMITED subscription before its expiration date, the account will be downgraded automatically to the FREE version and no data will be erased for the first 12 months. 10GB exceeding file storage usage may be erased just after 90 days.
FLYLOGS ® grants to the CLIENT a limited, non-transferable, non-exclusive right to access and use the Software and Software documentation for Customer’s internal business purposes. FLYLOGS ® will host and retain physical control over the Software and make the Software available through the Internet for access, use and operation by the CLIENT through a web-browser.
No provision under this Agreement shall obligate FLYLOGS ® to deliver or otherwise make available any copies of computer programs or code from the Software to the CLIENT, whether in object code or source code form.
12. Force majeure
FLYLOGS ® shall not be held responsible for any delay or failure in performance hereunder caused in whole or in part by fire, flood, wind, storm, lightening, or similar act of nature, acts of sabotage, terrorism, riot or civil unrest, internet outages, or mandatory compliance with any governmental act, regulation or request (“Force Majeure Events”). If a Force Majeure Event occurs and disrupts the services to be provided under this Agreement, the Agreement shall be deemed extended by the length of the Force Majeure Event.
13. FLYLOGS ® trademark
FLYLOGS ® is a registered® trademark in Spain and other EU countries.
You may reproduce, and display the Flylogs trademark or logo if you mention www.flylogs.com and place a relevant link to the site. Mentions to the site, should be ethically correct and based public information available to the public domain.
Any other use must be approved in a written format by the trademark holder. Third party use of the trademark does not imply affiliation or endorsement by them.
FLYLOGS ® may revise these terms os service at any time without notice. By using FLYLOGS ® you are agreeing to be bound by the then current version of these terms of service.
15. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of EU and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Updated on 20th June 2023.